来华保险项目组应对“新型冠状病毒肺炎”预案
Emergency Plan to “Novel Coronavirus Pneumonia” from International Students Insurance Company
（来华保险项目组发[2020]2 号）
一、来华保险项目组对已确诊感染新型冠状病毒肺炎的客户，推出以下几项人文关怀举措：
1.取消药品限制。
2.取消诊疗项目限制。
3.取消等待期限制。
4.取消免赔额、日限额、赔付比例限制。
5.7*24小时中英文热线主动提供针对性服务。
6.开通住院垫付绿色通道及快速理赔通道。
7.为在华外籍人员提供在线中英就医指导及疾病预防知识解释宣传。
The following humane care measures launched by International Students Insurance Company for company's customers who have been diagnosed with the Novel CoronavirusPneumonia:
1.Cancellation of limit inmedicine.
2.Cancellation of limit in treatmentitems.
3.Cancellation of limit in observationperiod.
4.Cancellation of limit in deductible, daily limit andco-payment.
5.Weare ready to proactively offer support and bilingual language is available in 7*24hours.
6.Green channel for hospitalization and claim in a quick way is our toppriority.
7.Weare ready to offer help online in medical guideline, propaganda of precautionary measures for foreigners who living inchina.
二、未确诊为新型冠状病毒肺炎（包括疑似）的疾病Diagnosis of non-new coronavirus pneumonia (including suspected diseases)：
未确诊为新型冠状病毒肺炎（包括疑似）的其它疾病按原规定操作。
Other diseases that have not been diagnosed with Novel Coronavirus Pneumonia (including suspected ones) are handled according to the original regulations.
来华保险项目组密切关注事件进展，提供7*24小时中英文就医咨询和理赔报案，公司客户确诊为该疾病后，将第一时间启动绿色通道，全力协助客户就诊。
International Students Insurance Company pays close attention to the progress of the disease and provides 7 * 24 hours of medical consultation and claims reporting in Chinese and English. After the company's customers are diagnosed with the Novel Coronavirus Pneumonia, the green channel will be activated as soon as possible to assist customers to seek medicaltreatment.
来华保险项目组
